Privacy Policy

Last Updated: January 1, 2026

About Us and Our Business Relationship

Halo Knowledge Academy ("we," "us," "our," or "Company") provides independent education advisory and application support services. leamss is a domain and brand operated by Halo Knowledge Academy. leamss is not a separate legal entity but rather a domain name and brand used by Halo Knowledge Academy for the purpose of digital marketing, advertising, and education advisory services.

Business Relationship: Halo Knowledge Academy owns and operates leamss. There is no subsidiary, DBA, or separate legal structure—leamss functions as a domain and marketing platform for Halo Knowledge Academy's education advisory services. All operations, services, and data handling are conducted under Halo Knowledge Academy's legal entity.

We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.

Contact Information

Company Name: Halo Knowledge Academy
Domain: leamss
Email: enquiry@leamss.com
Phone: +91 8080500400
Registered Address: B-803, Vishwamitra CHS, Saptarshi Park, Off LBS Marg, Mulund West, Mumbai - 400080, Maharashtra, India

For any privacy-related concerns or inquiries, please contact us using the details above.

1. What Data We Collect

We collect the following types of information when you interact with our website and services:

Information You Provide Directly:
  • Contact Details: Name, email address, phone number, and postal address submitted through our contact forms or inquiry pages
  • Application Information: Educational background, academic credentials, program interests, current occupation, work experience, and other information you provide when requesting information about educational programs
  • Communication Data: Content of emails, messages, or inquiries you send us, including any attachments
Information Collected Automatically:
  • Basic Usage Data: Pages visited, time spent on pages, links clicked, search queries, and navigation patterns
  • Device Information: IP address, browser type, operating system, device type, and device identifiers
  • Analytics Data: Referral sources, exit pages, and user interaction patterns collected through Google Analytics and similar tools
  • Cookies and Tracking Technologies: Information from cookies, pixels, and similar tracking mechanisms (detailed below)
  • Location Data: Approximate geographic location based on IP address (not precise location data)
Information from Third Parties:
  • Information shared by university partners about your application or interest in their programs
  • Data from advertising platforms when you interact with our ads

2. How We Use Your Data

We use the information we collect for the following purposes:

  • Service Delivery: To respond to your inquiries, provide educational guidance, and deliver our advisory services
  • Communication: To contact you regarding your application, program recommendations, and educational opportunities
  • Marketing and Outreach: To send you information about relevant educational programs, courses, and special offers (only with your consent where required by law)
  • Website Improvement: To analyze user behavior, improve our website content, optimize user experience, and develop new features
  • Analytics and Performance: To understand how visitors interact with our website and measure the effectiveness of our marketing campaigns
  • Security and Fraud Prevention: To detect, prevent, and address fraudulent activities, security breaches, and technical issues
  • Legal Compliance: To meet legal, regulatory, and compliance obligations
  • Personalization: To tailor content and recommendations based on your interests and behavior
  • Account Management: To create and manage your account, process transactions, and maintain records

3. How We Store and Protect Your Data

Data Retention:

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Typical retention periods are:

  • Contact and Inquiry Data: Retained for 3 years after last contact or as required by law
  • Application Data: Retained for the duration of the application process plus 1 year
  • Analytics and Usage Data: Retained for 12-24 months, depending on the analytics platform
  • Marketing Communication Data: Retained until you unsubscribe or request deletion

When data is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by legal obligations.

Security Measures:

We implement comprehensive technical and organizational security measures to protect your personal data:

  • Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
  • Secure Storage: Personal data is stored on protected, secure servers with restricted access
  • Access Controls: Only authorized employees and contractors who need to access data to perform their duties have access to personal information
  • Firewalls: Our systems are protected by firewalls and intrusion detection systems
  • Regular Audits: We conduct regular security audits and vulnerability assessments
  • Software Updates: We maintain updated security patches and software versions
  • Data Minimization: We collect only the minimum data necessary for the stated purposes

Important Note: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

4. Data Sharing with Third Parties

We do not sell your personal data to third parties for their independent marketing or business purposes. However, we may share your information in the following circumstances:

Service Providers:

We use third-party service providers to support our operations. These providers are contractually bound to protect your data and use it only for the specific services they provide on our behalf:

  • Web Hosting Providers: Companies that host and maintain our website infrastructure
  • Email Service Providers: Services used to send transactional and marketing emails
  • Analytics Platforms: Google Analytics, Meta/Facebook Pixel, and similar tools to analyze website usage
  • Payment Processors: Companies that process payments and financial transactions
  • CRM Systems: Customer relationship management platforms used to organize and track inquiries
  • Marketing Platforms: Tools used to manage and execute marketing campaigns
University Partners:

If you express interest in a specific educational program, we may share your contact information and relevant application details with the partner university to facilitate:

  • Processing your application
  • Providing program information and updates
  • Admission decisions and communications

Universities have their own privacy policies governing how they use your data. We recommend reviewing their privacy policies.

Legal Compliance:

We may disclose information when required by law, legal process, court order, or governmental request, or to protect:

  • Our legal rights and the rights of our users
  • Public safety and security
  • Prevention or detection of fraud or illegal activity
  • Our property and personnel
Business Transfers:

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that business transaction. We will provide notice if such a change occurs and your data is subject to a different privacy policy.

With Your Consent:

We may share your data with third parties when you explicitly consent to such sharing, such as through opt-in forms or agreements.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and deliver targeted advertising. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:
Essential/Functional Cookies:
  • Required for website functionality, security, and basic operations
  • Enable you to navigate the website and use its features
  • Maintain your session and security preferences
  • Cannot be disabled without affecting website functionality
Analytics Cookies:
  • Google Analytics: Tracks user behavior, pages visited, time on site, and user flow to help us understand how visitors use our website
  • Meta Pixel (Facebook Pixel): Tracks conversions, user actions, and behavior for Facebook/Instagram advertising purposes
  • Help us measure website performance and user engagement
  • Collect anonymous or pseudonymous data in most cases
Marketing and Advertising Cookies:
  • Track which ads you've seen and which websites you've visited
  • Enable us to deliver targeted advertisements based on your interests
  • Used by Google Ads, Facebook, and other advertising platforms
  • Allow us to measure the effectiveness of our marketing campaigns
  • May be set by third-party advertising networks
Performance Cookies:
  • Help us understand website performance and user experience
  • Collect data about page load times and website responsiveness
  • Identify technical issues and areas for improvement
Third-Party Tracking Tools:

We use the following third-party services that place cookies and tracking pixels on our website:

  • Google Analytics: Analyzes website traffic and user behavior. View Google Privacy Policy
  • Meta Pixel (Facebook Pixel): Tracks conversions and user actions for Facebook/Instagram advertising. View Meta Cookie Policy
  • Google Ads: Displays targeted advertisements. View Google Privacy Policy
  • Other Advertising Networks: Various advertising platforms may place cookies on your device
Cookie Duration:
  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for a specified period (typically 1-2 years) or until you delete them
How to Control and Opt-Out of Cookies:

You have control over cookies through your browser settings and can:

Important: Disabling cookies may affect the functionality of certain website features and may limit your experience. Essential cookies cannot be disabled.

6. Your Privacy Rights and Data Access

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Right to Access:

You have the right to request access to the personal data we hold about you. We will provide you with a copy of the information in a structured, commonly used format.

Right to Correction/Update:

You can request that we correct, update, or supplement any inaccurate or incomplete information we hold about you.

Right to Deletion:

You can request deletion (the "right to be forgotten") of your personal data, subject to certain exceptions such as:

  • Legal compliance or contractual obligations
  • Fraud prevention and detection
  • Establishment, exercise, or defense of legal claims
  • Public interest
Right to Withdraw Consent:

If we process your data based on your consent, you can withdraw that consent at any time by contacting us. This will not affect the lawfulness of processing conducted before withdrawal.

Right to Opt-Out of Marketing:

You can opt out of receiving marketing communications (emails, SMS, etc.) by:

  • Clicking the "Unsubscribe" link in any marketing email
  • Contacting us at enquiry@leamss.com
  • Updating your preferences in your account settings
Right to Data Portability:

You can request a copy of your data in a structured, machine-readable format (such as CSV or JSON) that you can transfer to another service provider.

Right to Object:

You can object to certain processing of your data, including for marketing purposes and analytics.

How to Exercise Your Rights:

To exercise any of these rights, please submit a written request to:

Email: enquiry@leamss.com
Subject Line: "Privacy Request - [Type of Request]"

Please include:

  • Your name and email address
  • Specific description of your request
  • Any relevant account or reference information
  • Your preferred method of contact for our response

We will respond to your request within 30 days (or as required by applicable law, which may be up to 45 days for GDPR requests). Some requests may require verification of your identity before we can process them.

7. Third-Party Links and External Services

Our website may contain links to third-party websites, services, and platforms, including:

  • University websites and application portals
  • Social media platforms (Facebook, LinkedIn, Instagram, etc.)
  • Payment gateways and financial services
  • External tools and applications

Important: We are not responsible for the privacy practices, content, or security of third-party websites. Each third-party service has its own privacy policy and terms of service. We strongly encourage you to review the privacy policies of any third-party websites before providing personal information or using their services.

When you click a link to an external website, you leave leamss, and we have no control over what happens on that external site.

8. Children's Privacy

Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from individuals under 18 years of age.

If you are under 18 and wish to use our services, please have a parent or guardian provide the required information and consent. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly and notify the appropriate parties.

If you believe we have collected information from a child under 18, please contact us immediately at enquiry@leamss.com.

9. GDPR and International Data Protection Laws

We comply with applicable international data protection regulations, including:

  • GDPR (General Data Protection Regulation): For users in the European Union
  • UK GDPR and Data Protection Act 2018: For users in the United Kingdom
  • CCPA (California Consumer Privacy Act): For California residents
  • Other Regional Privacy Laws: Including those in Canada, Australia, and other jurisdictions
GDPR Compliance (EU Users):

If you are located in the EU, you have the following additional protections:

  • We will only process your data based on a lawful basis (consent, contract, legal obligation, vital interests, public task, or legitimate interests)
  • You have the right to lodge a complaint with your local data protection authority
  • We will conduct Data Protection Impact Assessments (DPIA) for high-risk processing
  • We have appointed a Data Protection Officer (DPO) for certain processing activities
  • International data transfers are conducted in accordance with GDPR requirements
International Data Transfers:

If you are located outside of India, your personal data may be transferred to, stored in, and processed in India or other countries where we operate. These countries may have different data protection laws than your home country. By using our services, you consent to such transfers. We will implement appropriate safeguards (such as Standard Contractual Clauses) to protect your data.

Data Protection Authority Complaints:

If you believe we have violated your data protection rights, you have the right to lodge a complaint with your local data protection authority:

10. Updates and Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our privacy practices and data handling procedures
  • Technological advancements and updates
  • New legal requirements and regulatory changes
  • User feedback and industry best practices

When we make material changes to this policy, we will:

  • Update the "Last Updated" date at the top of this page
  • Provide notice on our website (prominently displayed)
  • Send you an email notification if the changes materially affect your privacy
  • Obtain your explicit consent if required by law

Your continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Questions and Privacy Concerns

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

Contact Us:

Company Name: Halo Knowledge Academy
Domain: leamss
Email: enquiry@leamss.com
Phone: +91 8080500400
Mailing Address: B-803, Vishwamitra CHS, Saptarshi Park, Off LBS Marg, Mulund West, Mumbai - 400080, Maharashtra, India

Response Time:

We will endeavor to respond to all privacy inquiries and requests within 30 days of receipt. Some requests may require additional time for verification or processing.

Privacy Request Types:

You can contact us regarding:

  • Access to your personal data
  • Correction or update of your information
  • Deletion of your account and data
  • Opt-out of marketing communications
  • Opt-out of cookies and tracking technologies
  • Data portability requests
  • Complaints or concerns about privacy practices
  • Questions about how your data is used
  • GDPR or other regulatory compliance inquiries

12. Additional Information and Disclosures

Data Processing Addendum (DPA):

If you require a Data Processing Addendum for GDPR compliance or other purposes, please contact us at enquiry@leamss.com. We can provide a DPA to clarify our data processing obligations.

Sensitive Data:

We do not intentionally collect sensitive personal data (such as health information, biometric data, or racial/ethnic information) unless explicitly required for service delivery. If you provide such information, you explicitly consent to its collection and processing in accordance with this policy and applicable laws.

No Automated Decision Making:

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you. All admissions and program acceptance decisions are made by the respective universities, not by us through automated processes.

Do Not Track (DNT) Signals:

Some browsers include a "Do Not Track" feature. Currently, there is no universally accepted standard for how websites should respond to DNT signals. We do not currently respond to DNT browser signals, but we provide multiple ways for you to control tracking (as described in the Cookies section above).

California Consumer Privacy Rights:

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected and how it is used
  • Right to delete personal information (with certain exceptions)
  • Right to opt-out of the sale or sharing of personal information
  • Right to non-discrimination for exercising CCPA rights

To exercise your CCPA rights, submit a request to enquiry@leamss with "CCPA Request" in the subject line.

Virginia Consumer Data Protection Act (VCDPA):

If you are a Virginia resident, the VCDPA provides you with rights regarding your personal data. We comply with VCDPA requirements for Virginia residents.

Verification of Requests:

To protect your privacy and security, we may require verification of your identity before processing any access, deletion, or data portability requests. Verification methods may include:

  • Email confirmation
  • Phone verification
  • Government ID verification
  • Other reasonable verification measures
Authorized Agents:

You may authorize another person or entity to submit a request on your behalf. If submitting a request as an authorized agent, please provide proof of authorization (such as power of attorney).

Privacy Policy Summary

At Halo Knowledge Academy (leamss), we are committed to:

  • Transparency: Being clear about what data we collect and how it's used
  • Security: Protecting your information with industry-standard security measures
  • Control: Giving you control over your data and how it's used
  • Compliance: Adhering to all applicable data protection laws and regulations
  • Respect: Treating your personal information with the respect and care it deserves

Your privacy is important to us. If you have any questions or concerns about how we handle your data, please don't hesitate to contact us.