13May

Online services now available for Parent visa paper-based applications through ImmiAccount
Updated on: 17/03/2026

Update to ImmiAccount — new online services for paper-based Parent visa applications

Online services are now available to support Parent visa applicants who lodge a paper-based application.

While applicants must still apply using a paper form, they can now import their application into ImmiAccount once we have acknowledged we have received it.

Importing an application into ImmiAccount gives applicants access to a range of online services that make it easier to manage their application.

These services help applicants save time and include the ability to:

  • upload supporting documents
  • view messages from us
  • update personal details
  • view the application’s status.

The services are available for all new and existing applications, except for Parent (subclass 103) visa applications lodged before November 2018.

​A step-by-step guide to importing paper applications into ImmiAccount is available on the Apply and manage your application page.


Frequently Asked Questions (FAQs)


Q.1 What is the new update to ImmiAccount for Parent visa applications?
The update introduces new online services for applicants who lodge paper-based Parent visa applications, allowing them to import their application into ImmiAccount after it has been acknowledged.

Q.2  Do Parent visa applicants still need to submit a paper application?
Yes. Applicants must still submit their Parent visa application using a paper form, but they can later import it into ImmiAccount once the application is acknowledged.

Q.3  What are the benefits of importing a paper application into ImmiAccount?

Importing the application allows applicants to access online services that make it easier to manage their visa application.

Q.4 What online services are available through ImmiAccount?

Applicants can upload supporting documents, view messages from the Department, update personal details, and check their application status.

Q.5 Is there guidance available to import applications into ImmiAccount?

Yes. A step-by-step guide is available on the “Apply and manage your application” page to help applicants import their paper application into ImmiAccount.


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